{"id":3605,"date":"2025-05-16T04:03:52","date_gmt":"2025-05-16T04:03:52","guid":{"rendered":"https:\/\/lyajablackgarlic.com\/?page_id=3605"},"modified":"2025-07-17T09:05:58","modified_gmt":"2025-07-17T09:05:58","slug":"kebijakan-pengembalian-komplain","status":"publish","type":"page","link":"https:\/\/lyajablackgarlic.com\/en\/kebijakan-pengembalian-komplain\/","title":{"rendered":"Kebijakan Pengembalian &#038; Komplain"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3605\" class=\"elementor elementor-3605\">\n\t\t\t\t<div class=\"elementor-element elementor-element-121237a e-flex e-con-boxed e-con e-parent\" data-id=\"121237a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a82ccb elementor-hidden-desktop elementor-widget elementor-widget-shortcode\" data-id=\"1a82ccb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><form data-min-no-for-search=\"1\" data-result-box-max-height=\"400\" data-form-id=\"4247\" class=\"is-search-form is-form-style is-form-style-3 is-form-id-4247 is-ajax-search\" action=\"https:\/\/lyajablackgarlic.com\/en\/\" method=\"get\" role=\"search\" data-trp-original-action=\"https:\/\/lyajablackgarlic.com\/en\/\" ><label for=\"is-search-input-4247\"><span class=\"is-screen-reader-text\">Search for:<\/span><input  type=\"search\" id=\"is-search-input-4247\" name=\"s\" value=\"\" class=\"is-search-input\" placeholder=\"Search here...\" autocomplete=\"off\" \/><span class=\"is-loader-image\" style=\"display: none;background-image:url(https:\/\/lyajablackgarlic.com\/wp-content\/plugins\/add-search-to-menu\/public\/images\/spinner.gif);\" ><\/span><\/label><button type=\"submit\" class=\"is-search-submit\"><span class=\"is-screen-reader-text\">Search Button<\/span><span class=\"is-search-icon\"><svg focusable=\"false\" aria-label=\"Search\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\" width=\"24px\"><path d=\"M15.5 14h-.79l-.28-.27C15.41 12.59 16 11.11 16 9.5 16 5.91 13.09 3 9.5 3S3 5.91 3 9.5 5.91 16 9.5 16c1.61 0 3.09-.59 4.23-1.57l.27.28v.79l5 4.99L20.49 19l-4.99-5zm-6 0C7.01 14 5 11.99 5 9.5S7.01 5 9.5 5 14 7.01 14 9.5 11.99 14 9.5 14z\"><\/path><\/svg><\/span><\/button><input type=\"hidden\" name=\"id\" value=\"4247\" \/><input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-170e604 elementor-widget elementor-widget-html\" data-id=\"170e604\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section id=\"kebijakan-pengembalian\" style=\"max-width: 800px; margin: auto; padding: 20px; font-family: sans-serif; line-height: 1.6;\">\n  <h2>Kebijakan Pengembalian Barang<\/h2>\n  \n  <p>Terima kasih telah berbelanja di <strong>LY Aja<\/strong>. Kepuasan pelanggan adalah prioritas kami. Jika Anda mengalami kendala dengan produk yang diterima, berikut adalah kebijakan pengembalian kami:<\/p>\n\n  <h3>\ud83d\udd52 Periode Pengembalian<\/h3>\n  <p>Kami menerima pengembalian barang dalam waktu <strong>maksimal 7 hari<\/strong> sejak barang diterima oleh pelanggan.<\/p>\n\n  <h3>\ud83d\udcb8 Biaya Pengembalian<\/h3>\n  <p><strong>Biaya pengembalian ditanggung oleh pembeli<\/strong>, kecuali kesalahan dari pihak kami.<\/p>\n\n  <h3>\ud83d\udcf9 Syarat Pengembalian<\/h3>\n  <ul>\n    <li>Wajib menyertakan <strong>video unboxing<\/strong> sebagai bukti awal.<\/li>\n    <li>Produk yang dikembalikan harus dalam kondisi <strong>belum digunakan, belum dibuka segelnya, dan lengkap<\/strong>.<\/li>\n    <li>Kami hanya memproses pengembalian jika produk yang diterima <strong>tidak sesuai<\/strong> atau <strong>rusak saat diterima<\/strong> (dengan bukti video).<\/li>\n  <\/ul>\n\n  <h3>\u274c Produk yang Tidak Bisa Dikembalikan<\/h3>\n  <ul>\n    <li>Produk tanpa bukti video unboxing.<\/li>\n    <li>Produk yang telah dibuka, digunakan, atau tidak dalam kondisi semula.<\/li>\n    <li>Produk yang sesuai dan tidak rusak saat diterima (berdasarkan video).<\/li>\n  <\/ul>\n\n  <h3>\ud83d\udcf2 Proses Pengembalian<\/h3>\n  <p>Untuk memulai proses pengembalian, silakan hubungi admin LY Aja melalui WhatsApp di jam kerja berikut:<\/p>\n  <ul>\n    <li><strong>Senin \u2013 Sabtu<\/strong><\/li>\n    <li><strong>08.00 \u2013 16.00 WIB<\/strong><\/li>\n  <\/ul>\n  <p><a href=\"https:\/\/wa.me\/6281233378882\" target=\"_blank\" style=\"background:#25D366; color:white; padding:10px 16px; text-decoration:none; border-radius:5px; display:inline-block;\" rel=\"noopener\">Hubungi Admin via WhatsApp<\/a><\/p>\n\n  <p>LY Aja berhak menolak pengembalian jika tidak memenuhi syarat di atas. Dengan berbelanja di LY Aja, Anda menyetujui kebijakan ini.<\/p>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Kebijakan Pengembalian Barang Terima kasih telah berbelanja di LY Aja. Kepuasan pelanggan adalah prioritas kami. Jika Anda mengalami kendala dengan produk yang diterima, berikut adalah kebijakan pengembalian kami: \ud83d\udd52 Periode [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_surecart_dashboard_logo_width":"180px","_surecart_dashboard_show_logo":true,"_surecart_dashboard_navigation_orders":true,"_surecart_dashboard_navigation_invoices":true,"_surecart_dashboard_navigation_subscriptions":true,"_surecart_dashboard_navigation_downloads":true,"_surecart_dashboard_navigation_billing":true,"_surecart_dashboard_navigation_account":true,"_uag_custom_page_level_css":"","_joinchat":[],"footnotes":""},"class_list":["post-3605","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"classic-grid-listing":false,"classic-list-listing":false,"modern-grid-listing":false,"product-page-image":false,"product-category-page-image":false,"botiga-extra-large":false,"botiga-large":false,"botiga-big":false,"botiga-medium":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"lyajaofficial@gmail.com","author_link":"https:\/\/lyajablackgarlic.com\/en\/author\/lyajaofficialgmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Kebijakan Pengembalian Barang Terima kasih telah berbelanja di LY Aja. Kepuasan pelanggan adalah prioritas kami. Jika Anda mengalami kendala dengan produk yang diterima, berikut adalah kebijakan pengembalian kami: \ud83d\udd52 Periode [&hellip;]","_links":{"self":[{"href":"https:\/\/lyajablackgarlic.com\/en\/wp-json\/wp\/v2\/pages\/3605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lyajablackgarlic.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lyajablackgarlic.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lyajablackgarlic.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lyajablackgarlic.com\/en\/wp-json\/wp\/v2\/comments?post=3605"}],"version-history":[{"count":19,"href":"https:\/\/lyajablackgarlic.com\/en\/wp-json\/wp\/v2\/pages\/3605\/revisions"}],"predecessor-version":[{"id":4505,"href":"https:\/\/lyajablackgarlic.com\/en\/wp-json\/wp\/v2\/pages\/3605\/revisions\/4505"}],"wp:attachment":[{"href":"https:\/\/lyajablackgarlic.com\/en\/wp-json\/wp\/v2\/media?parent=3605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}